Customer Relations

Delivery

Hello and welcome to  shipping and delivery information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery

You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Cost

ServicesLocationsDelivery ScheduleCost Per Shipment
USPS First Class with Tracking (Order value $50 or less) All of continental United States 5-7 day Delivery Monday - Saturday $6.95
USPS Priority Mail with Tracking (Order value $50 or more) All of continental United States 2-3 day Delivery Monday - Saturday $9.95
USPS Express Mail with tracking All of continental United States 1-2 day Delivery Monday - Sunday $39.95
UPS Express All of continental United States 1 day Delivery Monday - Friday (Saturday and Residential delivery may be additional) $49.95
Fedex Express All of continental United States 1 day Delivery Monday - Friday (Saturday and Residential delivery may be additional) $49.95
DHL Express All Countries outside of the continental United States 4-8 day Delivery Monday - Friday $89
Armored Security Escort All of continental United States Delivery Monday - Sunday $Call for pricing 

Delivery

Shipping is available on in-stock items. We will notify you if there are any issues before shipping your order. Same day shipping is not available on customized, engraved products, and for certain order types, including orders paid for with financing or by bank transfer. Items in stock will be shipped if order is placed before 1pm, Monday to Friday. Please allow time for payment processing.

Terms & Conditions

  • Limitation of Liability

    To the fullest extent permitted by applicable law, we  disclaim and exclude all other terms, conditions, and warranties in relations to the products and services of . Our products are for entertainment purposes only, you should NOT use our products for the replacement or repair of any dental procedures.  does not perform dental procedures, we are not able to take impressions of your teeth in person. You must purchase a mold kit and do it yourself or have your impression created by a licensed dentist. You expressly agree that your use of, or inability to use any and/or all of our products is at your sole risk.  products and services are provided "as is" and "as available" for your use without warranties of any kind either express or implied on any orders placed through our online store platform or Client Relations Center, on current and/or any previous course of dealing or usage or trade practice. You agree not to hold  liable for any direct, indirect, incidental, special, or consequential losses or damages arising from the use of our products. 

  • Intellectual Property

    You agree that  service, including but not limited to  products, graphics, user interface, audio clips, video clips editorial content, and the scripts and software used to implement the  service, contains proprietary information or materials that is owned by  and/or it's licensors and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for the use of the  service in compliance with this agreement. No portion of the Diamond Gold Grillz service may be reproduced in any form or by any means, except as expressly permitted in these terms. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the  service in any manner, you shall not exploit the  service in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.

  • Payments

     accepts the following credit cards and payment methods: Visa, Mastercard, American Express, Discover, PayPal, Money order, and Wire Transfers. All credit/debit card transactions are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or authorize payment to Diamond Gold Grillz, you will need to contact your card issuer directly to solve this problem, and Diamond Gold Grillz will not be Liable for any delay or non-delivery. Diamond Gold Grillz takes many precautions to safeguard your personal information against loss, theft, misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Diamond Gold Grillz uses Secure Sockets Layer (SSL) Encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the internet is not completely secure, and we cannot guarantee the security of the data you transmit; any transmission is at your own risk and Diamond Gold Grillz cannot be held liable.

  • Delivery

    Diamond Inc. hereafter referred to as "Diamond Gold Grillz" only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii, and the District of Columbia. Shipping to PO boxes, APO/FPO and/or other countries are subject to extra checks and verifications before being accepted. When estimating package delivery time, please allow for credit approval, address verification, and order processing. Once the order is processed and ready for shipment, we will send you confirmation of order by email, and ship available products. If your order is Custom please be patient, the average production time with all necessary manufacturing items is 7-10 business days or more depending on the time of year, size of custom work and supplies of goods needed to complete custom work. Diamond Gold Grillz insures each purchase during the time it is in transit until it is delivered to you. We require adult signature to confirm your acceptance of Diamond Gold Grillz product delivered, at which point responsibility of goods passes to you the purchaser. If you specified a recipient who is not you for delivery, (a gift for example), then you understand and accept that evidence of a signature of such recipient, (or at the delivery address) is evidence of delivery.

  • Returns and Refunds

    In order to ensure your total satisfaction Diamond Inc. hereafter referred to as "Diamond Gold Grillz" accepts returns, exchanges and upgrades within (30) days of purchase, on all products that are not custom made. Items returned must be in new and unused state. Please contact us for your return authorization number (RAN). The return shipping method must be the same as when received, and is at your expense. All sales on custom manufactured products are final and non-refundable. If your order cannot be manufactured due to unforeseen circumstances we will contact you to discuss options or offer a refund less our restocking fee. Restocking fee consists of but not limited to any costs incurred from wax models, 3D printing, product design, casting, stone setting, polishing and finishing. For further information please contact us in regards to your restocking fee, all orders are unique in size, cost and nature.

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